Refund & Cancellation Policy

1. Software Services

At Trinity Systems, we specialize in custom ERP software development. Due to the nature of digital software services and the man-hours invested in custom architecture, we follow a milestone-based payment structure.

Once a development phase (milestone) has been approved and the code delivered/deployed, the portion of payment allocated to that milestone becomes non-refundable.

2. Subscription Products (Akira ERP)

For our subscription-based products like Akira ERP, you may cancel your subscription at any time. However:

• Cancellations will take effect at the end of the current billing cycle.
• We do not provide refunds for partial months or unused periods.
• Data export services are available for 30 days after cancellation.

3. Project Cancellation

Clients may terminate a project midway by providing a 30-day notice. In such cases:

• The client is liable to pay for all work completed up to the termination date.
• All source code developed up to the paid milestone will be handed over to the client.
• Any advance deposits for unstarted milestones will be refunded within 15 working days.

4. Processing of Refunds

Approved refunds will be processed via the original payment method (Bank Transfer/UPI/Payment Gateway) within 10-15 business days of the approval date.

5. Contact For Refunds

For any refund or cancellation requests, please contact our billing department:

Trinity Systems
Email: info@trinitysystems.co.in
Phone: +91 87789 17545